I thought the horrible groups were gone?

Another day of shadowing the manager! I unfortunately had to be at work at 7. The managers had to do back up boards because the computer system was down. So I helped my favorite manager do them today. Then we had the breakout meeting and she had to lead the meeting and I was the one who got to click the mouse for the PowerPoint! I know exciting stuff.

After the meeting we handed out the boards and keys and stayed back for a little bit. Once we headed to the building, we already had an issue to deal with. Okay so yesterday we had a room that had a big red carpet stain. The manager told them to take the room out of the inventory but they had a group coming in those rooms and the person in charge of pulling it out of the system didn't think it'd be a problem. Well guess what was a complaint today?

We went to those rooms and asked to speak to the group leader. So this one woman introduced herself as the group leader so we discussed with her the problems of her rooms. That one, and another room had a problem draining in the tub and sink. So, they were asked when they we're leaving. This group leader told us that they were all leaving at 12:30 and the manager just explained how we can't clean all of those rooms after 12:30. So they agreed to just have their towels and trash taken care of.

Well for the rest of the day we checked rooms, we got lunch and did some room inspections so it was like 3:15 and we had to go back to the office to collect keys and check boards. Well at about 4, the front desk manager calls and says the group leader isn't happy. Apparently she wanted the beds made and they weren't because they told us not to.

The manager headed to the rooms to see what this lady wanted and left me in charge. I had to collect the keys, look up on the computer to make sure the rooms were punched. It wasn't difficult but when you get like 6 housekeepers in that office it gets a little crazy. The lady wasn't there but she found a business card so she called her.

So this lady was the group leader. She was not the woman we had talked to earlier who introduced herself as the group leader. This new woman was very upset cause we didn't talk to her earlier and apparently she claimed that she told front desk to tell us not to disturb her group until 12:30. So she complained we knocked earlier than that.

In the end, one of housepersons had to stay and work overtime to make all the beds. The manager and myself helped as well. We didn't leave until 5:45. So thank you Polish Group from Ohio. After work I said my goodbyes to my favorite manager. Then I headed back to the apartment. Packed like crazy and ended up at Heather's house for one more Tuesday of watching our shows together and then I said goodbye to her.